Manage Operational Plan
Vision, strategy and execution drive Business Success. Operations take care of the execution. So: developing and managing an operational plan is crucial. this course provides you a guide and heaps of advice how to...
Customer Focus – why this makes a difference
CPD15 - Customer focus makes a difference. It is good for business and for fun. Customers need to feel heard, cared for and their needs have to be fulfilled. If done well, it means...
Be a leader for your team
CPD14 - Leading a team is as challenging as never before. You may lean towards a controlling style of leadership, but you want to mix it with a more supportive one. You recently may...
Manage HR Services – for a Performing Business
CPD13 - HR Services should ensure healthy and productive industrial relations. Collaborative relations between management and employees are essential to the business performance. HR Services should deliver an essential building block to business success....
Recruiting – the Basics Covered
CPD12 - People are the most valuable asset to a business. So recruiting the right way deserves your attention! The right process of recruiting prevents costly mistakes and significantly increases odds to find the...
The Customer Comes First
CPD11 - Services leads to Sales and not the other way around. This CPD-course focusses on small business owners, business entrepreneurs and sales and service professionals working in a retail(-alike) business. You may be...
Cultural Awareness and Diversity
CPD10 - Australia is an increasingly multi-cultural country. As a result, cultural differences occur in our workplaces. Because differences may lead to misunderstanding they may lead to difficulties in teams. This CPD course provides...
Training Teams and Develop Excellence
CPD5 - This CPD-course is meant for leaders, managers and HR-professionals who try to understand the value of training and development and those whose teams are under performing or who see unused development opportunities....
How to Create Business Opportunities
CPD1 - This course is meant for leaders, managers and professional who want to expand influence or make a change. Being caught up in the routine of the day it is hard to see...