Customer focus makes a difference. It is good for business and for fun. Customers need to feel heard, cared for and their needs have to be fulfilled. If done well, it means they will refer to friends, share positive reviews on the internet and generally speaking spread a positive vibe about your business.
Customer Focus – what makes a difference? Focussing on the customers’ needs and solving them! At first, you need to establish a relationship with a client. Then you must focus on the needs. Thirdly you solve them. In this course you will learn techniques and tips how to improve your skills. Furthermore, you will learn how to improve services to disabled, hearing impaired and blind customers. It may not happen often to you (?), but doing it right impress other customers as well and make them talk positively about your business.
In this CPD-course you will learn:
Customer Focus: Make a Difference!