Overview
Customer focus makes a difference. It is good for business and for fun. Customers need to feel heard, cared for and their needs have to be fulfilled. If done well, it means they will refer to friends, share positive reviews on the internet and generally speaking spread a positive vibe about your business.
Customer Focus – what makes a difference? Focussing on the customers’ needs and solving them! At first, you need to establish a relationship with a client. Then you must focus on the needs. Thirdly you solve them. In this course you will learn techniques and tips how to improve your skills. Furthermore, you will learn how to improve services to disabled, hearing impaired and blind customers. It may not happen often to you (?), but doing it right impress other customers as well and make them talk positively about your business.
In this CPD-course you will learn:
- Establishing relationships with customers
- Stepwise identify the customer’s needs
- Serving customers with special needs
- Assisting customers with physical disabilities
- Serving clients with intellectual disabilities
- Assisting customers who are blind or visually impaired
- How to serve customers who are deaf or hearing impaired
- Provide good service to non-English speaking clients
- Deal with common misunderstandings
- How to overcome objections and improve sales
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Course Features
- Lectures 9
- Quizzes 0
- Duration 3 hours
- Skill level All levels
- Language English
- Students 9
- Certificate Yes
- Assessments Yes
Curriculum
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Customer Focus: Make a Difference!
Customer Focus: Make a Difference!
- Establish relationships with customers
- Establishing the customer needs
- Service of customers with special needs
- Techniques for great service: customers physically disabled
- Techniques for great service: customers intellectually disabled
- Techniques for great service: vision impaired customers
- Techniques for great service: hearing impaired customers
- Techniques for great service: non-English speaking customers
- Overcoming objections
