Differences in expectations and opinions occur. Leadership means you turn conflicts into positive. At first, you have to make decisions facing contrary opinions. Secondly, handling conflicts is part of the role. Leaders do this, but it is hard. You learned how to make friends and avoid conflict. Now you are regularly in positions you have to choose, make decisions and disappoint people. Knowing this causes stress and does not contribute to your happiness. On the contrary, doing it right certainly contributes to your success. Thirdly, solving problems is part of your role as well.

This CPD course focusses on decision making, conflict handling and problem solving. Practical and easy-to-use solutions to further boost your leadership skills. You learn how to stand tall and improve relationships. Conflict resolution can be learned: start here? Warning: standing tall sometimes means losing ‘friends’. But hey, you don’t want to have a friend that messes with your interests, do you?

This course shows you practical ways of decision making, conflict handling and problem solving. You will learn:

1. Recognising and managing unreasonable expectations
2. Reduce and solving conflicts
3. Different practical strategies for decision making
4. An easy step by step approach to solve problems
5. Being assertive without being aggressive

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