Overview
Building customer loyalty is essential to Business Success! I bet you have not given it as much thought as you should. For instance, if you could improve your customer retainment from 70 to 80 percent: what would happen? You immediately would add an additional 10 percent to your growth rate – PER YEAR. Imagine what that means to your bottom-line profit!! At first, brand values and customer loyalty greatly influence each other. Secondly, your brand as well as service determine a large part of customers sticking. Thirdly, staff is paramount to your success and to the retainment of your clients, as research has shown. Some entrepreneurs even put staff first and clients second, for instance. This CPD-course shows practical ways to make a plan and different ways to increase staff loyalty as well.
This CPD course is meant for leaders, managers and professionals depending upon customers loyalty. Your profit or income is dependent upon the loyalty of customers. You understand that enhancing customer loyalty requires understanding and a concerted effort. You are willing to put the effort in improve and keep more of your customers faithful to your business. This CPD-course focusses on how to strategise and plan for Customer Loyalty and it will greatly improve your brand!
In this valuable CPD-course you will learn:
- The meaning of customer loyalty
- The factors influencing customer loyalty
- How to strategise and plan for customer loyalty
- What dis-un-empowerment means and why it is crucial
- How to ensure delivery of quality products and/or services
- Practical directly applicable tips how to improve customer service
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Course Features
- Lectures 7
- Quizzes 0
- Duration 4 hours
- Skill level All levels
- Language English
- Students 0
- Certificate Yes
- Assessments Yes
Curriculum
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Quality Customer Service – Improve your Brand
In this course we will guide you through the ways to improve customer loyalty by delivering excellent customer service.
