Service Excellence leads to Sales. Both together lead to Business Success. This CPD-course focusses on small business owners, business entrepreneurs and sales and service professionals working in a retail(-alike) business. We are in the era of ever growing competition from online-businesses. As a consequence, outstanding service is the first and foremost asset. Maybe you are new to the business. Or: you want to get a better understanding of practical guiding principles. Learning how to deliver service excellence gives your team the advantage. Leading your Customer Services team to excellence is your challenge. This valuable course provides you the opportunity to raise your sales by service excellence.
In this course you will learn:
This valuable course provides you the opportunity to raise your sales by service excellence. After having completed the course you will receive the CPD-Certificate.